TERMS AND CONDITIONS
Supply of Goods
Returns
Items purchased from stock may be returned for a full
credit note providing the goods are in their original packaging and
condition. By prior agreement, items purchased
from stock on approval may be returned for a monetary refund. Sale
items & sold as seen may not be returned for credit. Non-sale
faulty products from stock will be replaced or refunded as
required. Damaged & faulty goods must be
reported to our showroom within 14 days.
All bespoke made to measure goods and specially ordered
goods are unable to be returned or exchanged. We reserve the right
to replace goods or remedy quality issues as necessary to ensure
that supplied products conform to sample. This does not affect your
statutory rights.
Clients should ensure that the correct and sufficient
wallcoverings, fabrics, blinds, paint & carpets etc are ordered
to complete the area required, as we are unable to guarantee
supplying exactly the same colour-batch at a later date. We are
highly experienced & able to assist in calculating amounts of
wallpaper/fabrics etc from your measurements but cannot be held
liable for shortages or excess as economies & shortages can
often be made on hanging & making up that are beyond our
control.
Wallcoverings
When purchasing wallcoverings it is important to ensure
that sufficient product is ordered to complete the area required as
extra rolls cannot be guaranteed to be the same batch. Extra single
rolls may often take longer to be delivered as different couriers
may be used for small items. Many manufacturers will recommend the
use of their own or specific adhesive, this is done to ensure that
the best possible result is obtained with tested pastes. No
responsibility for adhesion problems will be entertained by the
manufacturers should the recommended adhesive not be used. We
always recommend a ready mixed adhesive for all wallcoverings to
ensure the correct mix is obtained these adhesives are available in
light, medium & heavy weight strengths dependent on
wallcovering being used.
We are afraid that left over rolls of wallpaper are unable
to be returned due to carriage & handing costs & ever
changing colour batches at the manufacturers. In our experience an
extra roll in the loft is a sensible thing to have as most
wallcovering collections are only current for 3 years, so may not
be available in case of damage or alterations!
Hanging - Please follow manufacturers instructions on the
roll carefully to ensure correct soaking times are used. Check all
lengths for colour matching and faults prior to hanging and should
any problem become apparent, please call us immediately on 01444
416060 to check how to proceed. No decorator costs will be entered
into whatsoever so it is important that work is halted once any
issue is noticed. Paper itself is almost impossible to be faulty so
most wallcovering issues are likely to be with adhesion to the wall
or a visible printing error. We would recommend that all walls
should be thoroughly stripped back, sanded and a uniform colour
prior to sizing with a weak paste solution & cross (horizontal)
lining with a good quality lining paper. The slightly fluffy
texture of lining paper ensures the best possible fibre contact
between the vertical paper and the horizontal lining paper. This
should again be sized and left to dry before hanging the paper.
Should any bubbles appear on hanging, if round they are air bubbles
and should be worked to the outsides of the paper with a brush or
felt roller. Should long bubbles appear this is due to insufficient
soaking time, the paper is still absorbing moisture and expanding,
soaking times can be dependant on air temperature. Print faults
will be obvious prior to hanging and should be cut around where
possible, but should patterns match badly down the full length, or
there is an obvious light/dark shading between strips, stop hanging
& please advise our showroom where replacement paper will be
organised immediately on clarification of a fault. Should paper
shrink back to show the wall between strips, the adhesion has not
been sufficient to stop the paper from shrinking on drying out. To
prevent this and to minimise the effect, please follow the above
instructions, keep central heating off and for darker papers we
would recommend painting a stripe down the wall in the same colour
as the paper wherever a join falls. Ends of dark rolls should be
coloured to minimise the paper edge showing on the face when butted
together. We have had great success in using a very light spray of
aerosol paint of a similar colour just to the very ends of the
rolls!
Fabrics & Soft Furnishings
Fabrics should be thoroughly checked for colour, flaws and
faults prior to cutting. No responsibility will be taken by the
manufacturers once the fabric has been cut. Atmospheric movement in
fabrics is unavoidable and whilst all efforts are made to ensure
stability of curtains in situ, it is impossible to stop all
stretching or shrinking due to temperature changes and gravity!
Fabrics behave in very different ways & whilst we have a huge
amount of experience, some fabrics may not behave or drape as
expected, we can only offer our opinions from experience but cannot
be held liable for the draping qualities of fabrics. Our soft
furnishing products are hand-made and great care has been taken in
attention to detail in making up, however very occasionally due to
the hand-made nature of our products and unforeseen circumstances,
slight alterations may be required once hung. We reserve the right
to correct any issues in good time to ensure clients are happy and
return to purchase from us again.
Unfortunately we are not able to undertake alterations or
work with customers existing furnishings or fabrics. On occasions
where we have used customers existing fabrics or furnishings as
part of a larger project, we have often found that fabrics have
faded and curtains bought elsewhere do not hang well or have
inconsistent drops. We will also not work with fabrics purchased
elsewhere, as if we don't sell it, there is probably a good reason!
We have chosen our suppliers with great care and experience to
ensure that they supply products of consistent quality and good
service, we will not purchase from manufacturers that do not meet
these requirements.
Fading of Fabrics in Situ
Whilst great care is taken in choosing our fabric
collections for the quality of the materials, some natural threads
and dyeing techniques are more susceptible to fading than others.
Silks will fade and perish in strong sunlight and linen &
cottons etc will all fade to varying degrees dependent on colour
and dyeing techniques. Where possible we will ensure that curtains
are as clear of the recess as there is room and we would always
recommend using a sheer curtain or blind behind the curtains,
especially on South & West facing windows. We would recommend
that as soon as you notice any fading of the leading edges of the
curtains, the left-hand curtain is swapped with the right and sheer
blinds or curtains are installed. Clear window films & glass
are available that will reflect the UV rays from the sun, these
& automatic sun awnings take away any concerns of fading of
fabrics & floorings.
Fabric Care
Whilst most fabrics are washable or dry-cleanable, once
attached to linings this is inadvisable as different rates of
contraction will occur. We would therefore recommend regular
vacuuming with a brush attachment and to spot clean with a suitable
product such as Vanish upholstery foam (spot colour checking
first). We have spent 35 years perfecting our products and are
proud to provide what we believe is the best service and make up
available. Our attention to detail ensures that our visible
stitching is kept to a minimum & using only seamstresses of the
highest caliber allows us to install furnishings that both you and
we can be proud of. Our clients come back!
We are here to help you find the fabrics you require and
have 140 years of experience between the 6 of us! Once you have
found your fabrics, drop in with your measurements or email us on
mail@colourschemer.co.uk
with your requirements and we will provide you with an estimate for
your furnishings. Once this is to your agreement we will come to
your house and take accurate measurements & provide you with
our expert knowledge to design your furnishings. Our lead times are
generally 4-5 weeks from deposit and our guaranteed installations
are carried out by our highly experienced resident fitter
Paul.
Carpets
All cut pile carpets can suffer from pile reversal and in
certain instances this may become permanently bent or distorted for
no specific reason that research has yet identified, giving areas
of light and dark shade. This is also described as 'shading' or
'watermarking'. It is not a defect in manufacture, it only occurs
in a small percentage of all carpets and no liability whatsoever
can be accepted by the manufacturer in respect of it. We recommend
the use of Westex Carpets who have developed a technique of
twisting and heat setting the wool fibres to combat pile reversal
should clients be unwilling to take the small risk of this
phenomenon. All carpets, especially loop pile carpets are likely to
contain small weaving slubs where staples of wool yarn are woven
and joined, British Standards state that a small amount of faults
per square metre are acceptable. Everything possible is done during
manufacture and fitting to make any slubs as inconspicuous as we
can but unfortunately sheep are only so big, so staples of wool
have to be spun and joined! Regular vacuuming with an upright
beater bar cleaner for all twist pile carpets and suction only
cleaner for loop pile carpets is recommended to ensure the
longevity of your flooring. Our resident fitter is Mike Holman with
over 30 years experience in fitting fine carpets. Highly
experienced in all forms of flooring his speciality is contrast
border work, using Bronte hand carved carpets amongst others. A
finer fitter we would fail to find!
Upholstery
To adhere to fire regulations, all fabrics to be used for
domestic and contract upholstery must meet flame retardant
specifications. It is rare for any fabrics to be inherently flame
retardant so most are required to be sent for back coating or
chemical spraying to meet regulations. This takes approximately 10
days and costs £6.00 per mtr + carriage costs. For small metreage,
it is likely to be more economical for the upholsterer to use a
flame proof barrier cloth between the fabric and foam, we can
advise on this. Should upholstery not be flame retardant and
certificated to prove it, it is likely to render buildings &
contents insurance invalid in case of fire so it is important to
adhere to regulations. Please advise us as to the end use of
fabrics when purchasing so that we are able to advise you
accordingly. Most fabrics are able to be stain treated with
products such as Teflon coating, Scotchguarding, Guardsman etc, the
cost of this is approximately £6.00 per linear mtr and must be
requested on ordering. We have the experience to produce remarkable
pieces of furniture from junk shop reclamations, re-upholster tired
sofas & chairs or supply quality bespoke furniture to our own
designs, anything is possible!
Furniture
We are able to source wood furniture from many UK based
suppliers or bespoke design and manufacture using local craftsmen.
Wood is obviously a natural product and as such may contain
irregularities in grain and texture that are a feature rather than
a defect in manufacture.
To minimise joint movement and wood shrinkage due to
ambient temperatures and humidty, our craftsmen will often
recommend that certain pieces of furniture are best manufactured
using engineered wood and high quality veneers. This time-consuming
and highly skilled method provides a more uniform & matched
surface compared to laminated wood stave panels and is structurally
more sound than solid timber. 1 cubic metre of logs sawn and
prepared at a 60% yield will result in approximately 25 square
metres of lumber at 25mm thick – the same log can provide 1000
square metres of decorative veneer.
We have various sources for bespoke steel furniture, which
can have tops made from glass, stone, wood etc, many of these are
made in-house & can be viewed at our Haywards Heath
Showrooms.
Our in-house quality control is demanding but should a
bespoke piece of furniture require any remedial improvements
outside of our control, we reserve the right to have this carried
out without delay to ensure that your product is as it should be,
as it was designed to be.
Delivery
All delivery dates are approximate. Whilst we do all we
can to ensure that orders arrive in good time we are not liable for
any losses incurred for decorators & contractors etc should
ordered goods not arrive in time. Manufacturers will state
approximate supply dates should items be out of stock, these dates
can move forward & backwards but are out of our control. Orders
are constantly checked on & chased by our staff and clients
will be kept informed of any reviewed delivery dates. We shout as
loud as we can and despite this have an excellent longstanding
relationship with all of our suppliers! It is in their & our
best interests to supply you as quickly and efficiently as possible
and we can assure you that everything is being done that can be to
obtain your products.
Estimates
Our estimates and quotations are valid for 1 month, should
manufacturers prices increase within this date we will absorb these
increases in gratitude of your business! We are afraid that after 1
month, prices that have increased will have to be reflected in an
up to date re-quotation. Please read through our estimate carefully
and inform us of any mistakes or changes that you would like to
make. Once we have received your deposit, it is in recognition that
the estimate has been accepted as written and any alterations or
changes made once deposit is received, products ordered and work
commenced will be at the clients’ expense. As our products are
bespoke made for you, it is vital that we have understood any
important or unusual aspects in your project, drawings or sketches
of the finished furnishing treatment will facilitate this &
ensure that we are aiming towards the same goal. We aim to be
extremely fair and only charge return fees and alterations at cost,
so as to keep any client faux pas as economical as possible, but
these costs will be met by the client!
Payment Terms
All ordered items are to be paid for in advance. Made to
measure order terms are 75% deposit with the balance payable
promptly on or prior to installation. Please read and thoroughly
check our quotation to ensure everything is to your satisfaction
before giving us your deposit, any queries will be answered &
alterations made. Your deposit is confirmation that we are to
proceed with your order & any required changes after this
should be put in writing within 24 hours of deposit. Changes after
this time that result in ordered products needing to be returned or
exchanged will incur manufacturer re-stocking fees to cover admin
& carriage etc, these fees are generally 25-35% so are an
expensive mistake!
For larger, bespoke orders that are to be completed in
several stages we will invoice for stage payments following the
initial 75% deposit. Should any items be out of stock for a
prolonged time these will be invoiced separately when available. We
are happy to store soft furnishings should you not be ready to have
them installed due to decorators, builders etc, these will be
invoiced and your prompt payment is appreciated to ensure our staff
can eat!
Interior Design Terms &
Conditions
Following our introduction in our showrooms, we then offer
a no-obligation first meeting at your own premises, that is
completely free of charge. Should you not wish to proceed beyond
this meeting, it is not our policy to hard-sell and chase
you!
We will discuss the level to which you would like us to
work, should it simply be soft furnishings or complete build &
project management.
This level of Interior Design service is for domestic
projects only, for commercial projects, consultation fees will be
payable following introduction.
Initial Meeting
An interior designer will visit you at your home and spend
some time discussing your requirements, ascertaining your personal
needs and answering your questions about our services. Should you
wish to proceed with the project a room survey will be carried out
& a design fee from £500+ per room (dependant on level of
project) will be payable at this time. For projects further afield
than 20 miles from our showrooms, travel disbursements will also be
chargeable.
NB: Payment of the design fee is not dependent on
progression of the project, but payment will be refunded on
projects exceeding £5000.00.
Presentation
Following our initial meeting at your home and your uptake
of our design services we will arrange a time for the presentation
of the project. This may be at our showrooms or at your own house
once again and will involve presenting all aspects of the design,
colour schemes, proposed furniture, floorings, materials &
lighting etc together with two colour-board options for each room,
containing actual samples of the proposed
materials.
Should you wish to have further colour-boards prepared
these will be supplied at £80 per board. Subsequent meetings
at your home to further discuss the project will be chargeable
at £100 inc VAT per hour including VAT, should you wish to
meet at our showrooms to discuss the project, there is of course no
charge.
3D Drawings - colour rendered 3D
drawings of each room scheme can be provided at a cost of £250 inc
VAT, should this be required.
Should you wish to proceed with all or part of the
proposed design we will prepare a quotation for the project
with a complete breakdown of all labour & material
costs.
Confirmation
On confirmation & agreement of project specifications
& quotation an initial deposit of 50% will be required to
reserve workroom slots, contractors and order materials &
furniture etc. Some manufacturers do not offer credit terms and for
these items we may require full payment in advance to be able to
purchase them.
Should architects drawings and authority consents be
required disbursements will be requested when due.
Survey & Planning
A standard room survey is included in the basic design
fees. When more complex work of a structural nature is called for,
professional drawings will be supplied at cost.
We are able to recommend contractors for all aspects of
the design or you may prefer to use your own. We will liaise with
the contractors to help the project run smoothly and to time. All
contractors will be payable directly by the client, we do not
charge fees nor make commission from supplying contractors and all
contracts are between the client and contractor only, all
guarantees for contracted work also stand between the client and
contractor only. We will only recommend contractors that we have
had personal experience of using on prior projects, to ensure that
their quality and work ethics emulate our own.
Project Co-ordination
Project co-ordination is supplied free of charge for all
decor, furnishings, floorings & accessories. Structural,
electrical and building project management will occur a reasonable
fee dependant on size of project.
This would include:
Regular site visits to ascertain that the progress, the
quality and the work in general is in accordance with the
specifications provided.
Secure & recorded key holder capacity to assist in ease of
access for contractors.
Assisting in problem solving when unexpected variations to projects
occur due to unforeseen issues & conditions revealed
on-site.
Although we do all in our power to ensure that the
specified work progresses to the specifications and agreed
schedule, in accepting the role of project co-ordination
Colourschemer Interiors shall not be legally
liable for the contractor’s method of operation, the sequence of
carrying out the work, or the contractor’s failure to complete the
work in accordance with the terms of their contract with the
client.
Disbursements
Most of our day to day costs are covered by the standard
design fee. However extraordinary costs as detailed are
chargeable.
Travel and parking outside our 20 mile showroom radius and
unavoidable accommodation fees are chargeable at cost.
VAT is applicable on disbursements charged.
Payment of Account
The design fee is payable upon engagement of services. An
initial deposit of 75% is payable on proceeding with the project
with interim stage payments payable as major items are delivered,
installed or completed.
Final balances are to be paid promptly on request for
payment. Outstanding items due to delayed materials &
unforeseen issues beyond our control should not delay our requests
for payment & will be invoiced separately when
completed.
Statements of account will be sent with our requests for
payment or when required.
VAT
- All fees and charges are subject to VAT
at the current rate.
PRIVACY POLICY
Colourschemer Interiors Colorco wallpapers and paints ltd
Privacy Policy
This Privacy Policy describes how your personal information is
collected, used, and shared when you visit or make a purchase from
www.colourschemer.co.uk (the “Site”).
We do not share your details with 3rd
parties.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain
information about your device, including information about your web
browser, IP address, time zone, and some of the cookies that are
installed on your device. Additionally, as you browse the Site, we
collect information about the individual web pages or products that
you view, what websites or search terms referred you to the Site,
and information about how you interact with the Site. We refer to
this automatically-collected information as “Device
Information.”
We collect Device Information using the following
technologies:
- “Log files” track actions occurring on the Site, and collect data
including your IP address, browser type, Internet service provider,
referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to
record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase
through the Site, we collect certain information from you,
including your name, billing address, shipping address, payment
information (including credit card numbers, email address, and
phone number. We refer to this information as “Order
Information.”
When we talk about “Personal Information” in this Privacy Policy,
we are talking both about Device Information and Order
Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill
any orders placed through the Site (including processing your
payment information, arranging for shipping, and providing you with
invoices and/or order confirmations). Additionally, we use this
Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide
you with information or advertising relating to our products or
services.
We use the Device Information that we collect to help us screen for
potential risk and fraud (in particular, your IP address), and more
generally to improve and optimize our Site (for example, by
generating analytics about how our customers browse and interact
with the Site, and to assess the success of our marketing and
advertising campaigns).
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you
with targeted advertisements or marketing communications we believe
may be of interest to you. For more information about how targeted
advertising works, you can visit the Network Advertising
Initiative’s (“NAI”) educational page at
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use
practices when we see a Do Not Track signal from your
browser.
YOUR RIGHTS
If you are a European resident, you have the right to access
personal information we hold about you and to ask that your
personal information be corrected, updated, or deleted. If you
would like to exercise this right, please contact us through the
contact information below.
Additionally, if you are a European resident we note that we are
processing your information in order to fulfill contracts we might
have with you (for example if you make an order through the Site),
or otherwise to pursue our legitimate business interests listed
above. Additionally, please note that your information will be
transferred outside of Europe, including to Canada and the United
States.
DATA RETENTION
When you place an order through the Site, we will maintain your
Order Information for our records unless and until you ask us to
delete this information.
CHANGES
We may update this privacy policy from time to time in order to
reflect, for example, changes to our practices or for other
operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have
questions, or if you would like to make a complaint, please contact
us by e-mail at colourschemer@hotmail.co.uk or by mail using the
details provided below:
52 Perrymount Road, Haywards Heath, ENG, RH163DT, United
Kingdom
